Helpline has received 10,000 requests for food support since the Covid-19 crisis began in Manchester

Helpline has received 10,000 requests for food support since the Covid-19 crisis began in Manchester

More than 100 Council staff, along with an army of volunteers, charitable organisations and businesses have worked tirelessly to deliver food support packs, now totalling more than 30,000 deliveries.

The community response service began on 30 March, managed from the Council-run New Smithfield Market in Openshaw, and in the first six weeks received requests from 10,000 people – 79% of whom are receiving ongoing food support.

The operation was started from scratch by City Council officers made up of more than 100 members of staff redistributed from 26 Council services to develop a partnership of around 40 voluntary and private organisations (see full list in the notes to editors section) each working together to make, package and deliver Manchester homes. 

Each day the community response system supports more than 2,000 individuals with the Council-led partnership brokering donations from businesses – such as airlines meals, food, cash and employee volunteers.  It also provides support for residents to access government funding and support services. 

The food response is also ensuring that the contents of each delivery meets the needs of our residents, such as specific food types to meet religious requirements or ready-to-eat options for households who struggle to prepare meals for themselves. 

Cllr Nigel Murphy, Deputy Leader of Manchester City Council, said: “This is an incredible success story that shows what can be done when the public, private and voluntary sector come together for the greater good and support those that need it most. A huge thank you is in order for everyone who has worked tirelessly to meet the demand for help and deliver 30,000 packs of food.

“However, this also shows the stark reality that 2,000 people still need our help daily to ensure they have enough food during this crisis. Crucially, if you or someone you know is struggling, there is help available – just ask.”

If you or someone you know needs help, please call: 0800 234 6123

The list of partner organisations helping to distribute food and support packages includes:

Ardwick and Longsight Foodbank

Authentic City Church

Burnage Foodbank

Chorlton & Didsbury foodbank – Trussell Trust

Christian Restoration

Communities for All

Compassion Food Bank

Cracking Good Food

Dynamic Support of Greater Manchester

Emmeline’s Pantry 

Fallowfield & Withington Foodbank – Trussell Trust

Family Action

Greater Together Manchester

Highway to Hope

Humans MCR

Irk Valley Community School 

L’Chaim Chabad Foodbank

Levenshulme Inspire

Manchester Central Foodbank – Trussell Trust

Manchester Jame Masjid & Cultural Centre

Manchester Mind – Good Mood Food

Manchester South Central Foodbank (Bridging the Gap)  

Manchester Vineyard Church

Moston Muslim Community Centre

New Smithfield Market

Open Kitchen

Rainbow Surprise

Sheikh Nazim Helping Hands

St Cross Church

St James Parish Church

The Bread and Butter Thing

The Church of the Apostles Community Kitchen

The Mustard Tree

The Salvation Army Openshaw

The Tree of Life

Well of Hope

Wythenshawe Foodbank

Army Veterans / Walking with the Wounded

British Gas

Clearview Event Services


Egan Reid

Imran Ali


J Hopkins Contractors


Kerry Logistics


Manchester Smokehouse

Manchester United Foundation

Mantra Learning




Westfield Mini Buses

Jigsaw (Michael Henshaw and Alex Paton)

Ahmadiyya Muslim Youth Association

Price Waterhouse Cooper

Modern Milkman

Green Motion Car and Van Rental

His Church Charity

Ahmed Bros Cash and Carry

PJ Woollam and Son

We Can Foods



Iceland Manufacturing

The Hut Group



North Manchester Business Network


Alpha LSG



We Love Manchester Charity (The Lord Mayor of Manchester’s Charity Appeal Trust)


PHS Teacrate

Wing Yip

Wilde Nuts

Sheldons Bakers




Achieve North West

Acorn Community Support

Anchor Hanover Housing


Back on Track


Be Well

Care Navigation Agency


Change Grow Live Manchester

George House Trust

GM Housing First


Healthy Me Healthy Communities

Inspiring Change Manchester

Jigsaw Homes

Johnnie Johnson Housing


Making Space

Manchester Action on Street Health (MASH)

Manchester Adult Education Service

Manchester Local Care Organisation

Mosscare St Vincents Housing Group



One Manchester

Pathways CIC

Riverside Housing

Sanctuary Housing

Sanctuary Supported Living


Southway Housing

Sure Start

The Booth Centre

The Docherty Project

The Growth Company

The Guinness Partnership

The Men’s Room

Women Asylum Seekers Together

Wythenshawe Community Housing Group

YES Manchester

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